Germany’s Associations of Statutory Health Insurance Physicians (KV) and billing providers are currently faced with the challenge of updating their core systems and launching their customer portal, which is designed to appeal to their customers and be easy to use.
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The KVs and billing providers are currently faced with the challenge of updating their core systems. On the one hand, this is due to the normal lifecycle of large software systems. Another cause is the growing list of requirements, which is the result of ongoing health reforms and megatrends such as digital transformation.
In today’s world, having a customer portal that is appealing and easy to use – whether it takes the format of a protected member area or an online branch – is fast becoming a necessity when it comes to satisfying and retaining customers.