adesso has been commissioned to offer consultancy on a new field service system of the ERGO Versicherungsgruppe (insurance group)

Dortmund, 07 April 2008 – The ERGO Versicherungsgruppe AG relies on the expert competence of adesso AG when designing its new uniform field service system. The IT provider takes on comprehensive operations when creating the business logic architecture and the design of the system which will manifest in the future the central operating platform for several sales channels of the four ERGO labels Victoria, Hamburg-Mannheimer, DKV and D.A.S. The new system is scheduled to go into operation no later than 2010. adesso has been chosen due to the immense specialist competence in the insurance sector as well as due to the experience of the company in implementing field service systems such as for the Gothaer Versicherung, DEVK or AWD, for example.

The ERGO Versicherungsgruppe AG is with a premium volume of more than 17 billion € one of the big €pean insurance groups. 15 million customers in Germany rely on the services, the competence and the security offered by the ERGO group. “In the course of establishing a central system platform for the agents in the field service we optimize sales processes and offer comprehensive support to the field service in a sales situation. In addition we realize with the help of the new software cost savings concerning operation, maintenance and updating”, as Thomas Tönshoff, specialist project manager at ERGO, explains the project objectives. Due to the media-disruption-free link to the back end system offer- or contract-related data can be processed faster in the future and, therefore, become more customer-friendly.

ERGO itself is in charge of managing the project, the technical implementation, though, is carried out by the IT subsidiary of ERGO, the ITERGO Informationstechnologie GmbH. “The standardization of the field service systems of ERGO is a complex and fascinating project, in which especially the consideration of various processes and special requirements of the individual insurance brands pose a major challenge. All the more are we pleased that we were able to attract this customer due to our competence in the insurance sector”, says Michael Kenfenheuer, Chief Executive for Consulting & Sales at adesso.

With ERGO placing an order with adesso AG, adesso AG is thus expanding its superb market position in the branches direct insurances as well as reinsurances