drebis - Claims Management System

A modern claims management system is one of the essential factors for success in the insurance industry, alongside sales performance. From the point when a client reports a claim until it has been settled, the greatest challenge for claims management is to provide a predefined service level for clients whilst minimising internal and external expenses.

adesso developed the “drebis” solution to thoroughly structure communication between law firms and legal protection insurance companies in the event of claims, making it possible to reproduce especially stringent process chains, guaranteeing the quality as well as the promptness of claims management. The claims reporting process holds the greatest potential for rationalisation through receiving structured data.

With a market share of over 60%, adesso is Germany’s leading provider in the field of electronic communication for legal protection. The “drebis” platform optimises the exchange of data, documents and invoices. Supporting the German Insurance Association’s (GDV) database, the standardised software is connected to the GDV claims network, facilitating communication with parties involved in claims cases (law firms, for example). drebis can also communicate with insurance systems through individual interfaces or web services.

In future practice, nearly all communication channels will be furnished with the central drebis logic, making a consistent level of data quality available throughout the company. The following fields are well-suited for connecting to drebis:

• Agents (integration in an insurance company’s agent portal)
• tied intermediaries
• Claims field work
• Insurance policy holders, via telephone / internet (also mobile)
• Office telephone services
• Service providers (law firms, repair workshops, doctors, expert witnesses, other crafts businesses)

Would you like to learn more about drebis and the licensing models available for standard implementation? Talk to our advisors or request an individual offer.