Definition and Implementation of Services and Products for IT Organisations

IT service providers of huge companies have to face enormous pressure concerning the comparability of all companies in the market. Internal IT organizations have to be as uncomplicated as the former IT department and simultaneously competitive for the large external providers.

A first step into this direction is the establishment of a higher transparency regarding the products and services offered and the costs involved.

adesso targeted supports the definition and implementation of structures and processes.

Our results

• Analysis of the initial situation
• Definition of basic IT products
• Merging the services for a better customer perception
• Allocation of costs
• Development of a service catalogue with costs and prices
• Definition and implementation of requirements management and customer management processes