Process Analysis & Design

Agents being fast, up-to-date and offering the required service quality when serving the customer represent decisive factors for success in the insurance business. Modern, quickly available IT-systems are a quintessential prerequisite for this. However, solving specific problems of the sales organisation can usually not be handled with standard software. adesso, therefore, relies on individual concepts and a module-based implementation.

The reason necessitating the replacement of business-critical software systems in the insurance sector usually lies in the increased expectations of the insurance holders, in a shift in the sales channels as well as in increasing demands made on the speedy processing of claims in the risk business This is why adesso starts to replace the existing software system by means of a differentiated business analysis in which current business processes are critically challenged. In this way essential requirements for the new software system are defined.

Process Landscaping

A method for implementing a business process analysis is necessary to guarantee a complete overview of all relevant insurance processes by recording and describing them on the respectively required level of detail:

• Identification of core insurance and support processes
• Flexible granularity of the processes
• Visualisation of the actual and targeted process landscape
• Explicit modelling of interfaces between business processes
• Modelling of process details only where necessary

The result of this method is a process environment which serves as an essential basis for the requirement definition of the new software system. You would like to know more about how we proceed? Please feel free to talk to one of our consultants without being under any obligation.