Agile end-to-end process optimization for successful omni-channel retail
Along with the increasing digitization of company processes, there is a second important trend in the retail industry: brick-and-mortar retailers using online sales platforms that link seamlessly with their stores in order to achieve customer contact wherever possible. The omni-channel approach allows online shopping to be optimally combined with the real-world store experience, offering the consumer friction-free shopping – whether in a store, online or via a smartphone. There is also a need for action beyond the integration of an online shop into the stock management system, such as the creation of cross-channel end-to-end processes that connect marketing, inventory management, return management and check-out processes. This is the only way to realize maximum potential performance and generate additional business.
Rapidly identifying potential for optimization and implementing solutions
Whether basic technology or customized individual developments, adesso offers industry-specific solutions and services that can be rapidly implemented in your processes. Our consultancy portfolio has a particular focus on the provision of e-business concepts and business models. Our systematic business-process-modelling approach helps you to take full advantage of the optimization potential for reducing costs and lead times.
- Development of digital marketing and portal strategies
- Consulting in the digital channel segment
- Development of user-centered design concepts
- Designing and support with mobilization measures
- Creative design/workshops
- Concepts for the optimization of existing solutions
- Evaluation of new network traffic
Do you want to find out more about our expertise and services? Then please feel free to contact us.